About This Course
The ITIL® 4 Specialist Create, Deliver, and Support (CDS) module addresses the core activities of service management and extends the scope of ITIL to cover the “creation” of services. This course focuses on the integration of different value streams and activities to create, deliver, and support information technology-based products and services, while also covering supporting practices, methods, and tools.
The ITIL® 4 Specialist Create, Deliver, and Support (CDS) module is intended for ITSM professionals who manage the operation of information technology-focused digital products and services and those responsible for end-to-end delivery.
It will also enable IT professionals to continue providing innovative and reliable technology services in an increasingly competitive market.
Course Syllabus
How to plan and build a Service Value Stream to create, deliver, and support a service. Organizational structures. Collaborative and integrated teams. Team capabilities, roles, and skills. Team culture and cultural differences. Customer-oriented mindset. Employee Satisfaction Management. The value of positive communication. Understanding the use of the “Shift-left approach.” How to plan and manage resources in the Service Value System.
How ITIL®4 practices can contribute to the creation, delivery, and support of a service. Service Design. Software Development and Management. Deployment Management. Release Management. Service Validation and Testing. Change Enablement. Service Desk. Incident Management. Problem Management. Knowledge Management. Service Level Management. Monitoring and Event Management.
How to create, deliver, and support a service. Coordinating, prioritizing, and structuring work and activities. Use and value of the Buy vs. Build approach, Sourcing Options, and Service Integration and Management.
Practice using official exam simulations.
Voucher for the Certification Exam will be issued.
Course Packages
Remote Instructor Led + Exam
Self-Paced e-learning + Exam
All You Need to Know
This course is aimed at IT professionals already certified ITIL® 4 Foundation, who wish to obtain the title of ITIL Managing Professional (MP).
You must have the ITIL® Foundation Certificate to take the exam.
Study materials in digital version:
– ITIL Training Manual containing all the concepts presented,
– Course notes,
– A glossary,
– Official exam simulations
The course includes the ITIL® 4 Specialist CDS exam, with an official certificate issued by PeopleCert.
To take the exam, you must have a PC with administrator privileges and no UDP and TCP ports blocked by systems or security policies.
ITIL® is a registered trademark of PeopleCert Group and may only be used with the prior authorization of PeopleCert. All rights reserved.
Why Choose Profice?
Official Partner
Authorized Training Partner delivering official certified curriculum
Expert Instructors
Certified professionals with 10+ years of real-world experience
Hands-on Labs
Real-world projects and 24/7 lab environment access
95% Pass Rate
Industry-leading certification exam success rate
Lifetime Support
Ongoing mentorship and community access after course completion
Job Assistance
Dedicated placement support with 500+ hiring partners
Profice is an official training partner delivering globally recognized certifications.